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INNOVATIONS IN SECURE IOT MEDICAL DEVICE APPLICATION SUPPORT

INNOVATIONS IN SECURE IOT MEDICAL DEVICE APPLICATION SUPPORT

Many medical device companies now have applications servers that require support and also upgrades of application software. Devices have evolved from standalone devices to modern complex IT systems. The traditional way to provide this support is by either on-site service or by the use of a VPN (virtual private network). On site service is costly. The traditional device service model for devices doesn’t work with modern software deployment architectures.

Healthcare institutions are often reluctant to provide VPN access to a vendor without a lengthy legal approval process. Some institutions refuse VPN access. Hospitals face legal/liability/regulatory/quality barriers to enabling vendor access to their systems (both the vendor product, and hospital systems that must be accessed to support the vendor’s product). For example, hospitals often deny vendors VPN access because of privacy, legal, compliance reasons.

Security of the network is the highest priority of the institution. Security is a high priority, but can never be perfect. Security is a trade-off between convenience, cost, support, etc. New support/service models in the industry that look to address these issues are discussed and compared.
David Hoglund, Founder & CEO, Integra Systems