CLINICAL COMMUNICATION DECONSTRUCTED: A FRAMEWORK FOR SUCCESSFUL, HUMAN-CENTERED HEALTHCARE COMMUNICATION

Communication is as a key driver of teamwork. In healthcare, patient and family engagement sits at the core of a humanized, ideal experience. It drives quality, safety, satisfaction, outcomes, and financial results. But what is effective clinical communication, and how can system and frontline leaders optimize it? This presentation will analyze seven key components of clinical communication, helping attendees identify and diagnose breakdowns in communication. The presenter will also propose a human-centered framework backed by proven best practices for successful patient engagement and clinical communication.

Liz Boehm, Director of Research, Experience Innovation Network